Refund policy

Effective date: October 20, 2026

We accept eligible returns requested within 30 days after delivery. A returned product must be unused, unplayed, undamaged, and in its original packaging with labels, protective films, accessories, and documentation intact.

Starting a return

Email hello@doublewallpadel.com before sending a return. Include the order number, the product being returned, and the reason for the return. We will provide return instructions and the correct return destination. Products sent without authorization or sent to a manufacturer may not be accepted.

Return shipping

Customers pay return shipping for preference-based returns, including a change of mind or an incorrect product selection. If we provide a prepaid return shipping label, the actual cost of that label will be deducted from the refund. We do not deduct the original outbound shipping cost, including when the order received promotional free shipping. We cover return shipping when the return resulted from our error or when the product arrived damaged, defective, or incorrect.

Rackets and other equipment

A racket is not eligible for a preference-based return after it has been played with, struck against another surface, modified, or had its protective film removed. Installed grips, protectors, weights, and similar accessories are not returnable after installation unless they are defective.

Damage, defects, and warranty claims

Inspect the order promptly after delivery. Report shipping damage, an incorrect product, or an apparent defect within 48 hours when practical and include clear photographs of the product, packaging, and shipping label. Manufacturer warranty coverage may apply to defects that appear after use. We will help document and route an eligible claim, but the manufacturer determines whether a defect is covered by its warranty.

Refund timing

We inspect returned products before issuing a refund. Approved refunds are sent to the original payment method. Banks and card issuers may take additional time to post the credit after we process it.

Nonreturnable items

Gift cards, personalized products, used products, and items marked final sale are not returnable except when required by law or when the product was damaged, defective, or incorrect on arrival.